Blog

Thoughts on work and whatever I find interesting.

Featured Post

TechnicalAugust 13, 2025•7 min read

One-on-one autopilot: the Zendesk → Slack cheat sheet

A lightweight bot that checks Google Calendar for upcoming 1:1s, pulls a focused Zendesk snapshot for the attendee, and posts a compact summary to Slack so managers arrive prepped without extra work.

#zendesk #slack #github-actions #google-calendar #service-accounts #1:1s #cs-ops #automation #manager-tooling

Read Full Article

Food

August 13, 2025•5 min read

Why I keep going back to La Cuchara

Years in, La Cuchara still delivers: sit at the bar, share small plates, chase the rotating gin & tonics, and watch a tight team run like clockwork.

#restaurant review #baltimore #la cuchara #shared plates #happy hour #gin and tonic #woodberry

Thoughts on leadership

TLDR: I try to make good work easier. Set the intent, raise the floor, and get out of the way. A deep dive into leader-leader thinking and practical approaches to engineering leadership.

#leadership #management #team-culture #engineering