Thoughts on work and whatever I find interesting.
Customer Success is a thinking role. AI helps with preparation, risk detection, and follow-through, but only when used deliberately. This is about using AI as a force multiplier for judgment.
A love letter to the moments where time slows, bends, and climbs an octave higher. Exploring iconic guitar solos from Pink Floyd's "Echoes" and Led Zeppelin's "Stairway to Heaven."
A lightweight bot that checks Google Calendar for upcoming 1:1s, pulls a focused Zendesk snapshot for the attendee, and posts a compact summary to Slack so managers arrive prepped without extra work.
Years in, La Cuchara still delivers: sit at the bar, share small plates, chase the rotating gin & tonics, and watch a tight team run like clockwork.
TLDR: I try to make good work easier. Set the intent, raise the floor, and get out of the way. A deep dive into leader-leader thinking and practical approaches to engineering leadership.