David Larsen

Socket · Remote

• •Own a seven-figure ARR enterprise portfolio at an early-stage B2B SaaS company; delivered 150% NRR in Q4 and 200% in Q1, with $3M+ in contributed expansion since joining.
• •Recognized as Team Player of the Quarter (Q4) and Post-Sales Person of the Quarter (Q1) by team vote in back-to-back quarters; also won Highest Output and Most Valuable Project at the Q4 Customer Engineering Hackathon.
• •Surfaced renewal risk on a six-figure enterprise account, contributing to executive escalation and successful retention.
• •Built AI-powered tooling that lifts the whole TAM team: rebuilt the quarterly health check process around live product data and MCP-driven automation, integrated Linear with HubSpot and Slack to centralize customer asks and bug tracking, and built a Granola-based feedback loop that grades my customer calls weekly.
• •Evaluated, selected, and independently implemented Vitally as the company-wide CS platform; modeled onboarding, renewal risk, and advocacy workflows; migrated historical data from CRM; platform now supports full company ARR.
• •Designed and operationalized a quarterly renewal risk governance process, replacing ad-hoc notes with structured risk fields and narratives, increasing executive visibility and enabling proactive intervention on high-risk renewals.
• •Rebuilt the end-to-end customer onboarding operating model from scratch, introducing standardized projects and customer-facing artifacts to improve consistency, accountability, and time-to-value.
• •Contributed production code to Socket Basics, including auto-discovery of Dockerfiles in GitHub repositories, reducing configuration friction and improving adoption.
• •Mentored across sales engineering, sales, technical support, and account management through 1:1s, knowledge sharing sessions, and talks.
• •Participated in 12+ hiring interview loops for Technical Account Managers and a Support Manager role.

Sentry · Remote

• •Built AI-driven knowledge systems and operational workflows that reduced resolution times by ~20% and increased enterprise customer self-service.
• •Engineered 24/7 on-call processes and tooling for enterprise accounts, improving critical response times by ~50%.
• •Built incident SLO frameworks and executive RCA reporting systems to communicate platform reliability and risk to strategic accounts.
• •Operationalized renewal health, escalation strategy, and expansion planning workflows alongside Customer Success leadership for high-ARR accounts.
• •Designed cross-functional incident response workflows connecting support, engineering, product, and account teams for high-severity customer issues.

Synapse · Remote

• •Built KPI and SLA frameworks that reduced backlog by ~45% and improved customer satisfaction.
• •Led technical escalations across APIs, authentication, and platform reliability.
• •Partnered with CS and Sales to reduce churn risk and support expansion motions in high-ARR accounts.