About David
Technical Success Manager in Baltimore
Background
I'm a technical success manager based in Baltimore, MD. I partner with engineering teams at high-growth startups to drive secure adoption, manage high-ARR accounts, and deliver measurable customer outcomes.
My experience spans secure software supply chain enablement, enterprise account management, technical troubleshooting (APIs, integrations, infrastructure), and guiding customers through complex adoption and retention challenges.
When I'm Not Working
- 🐶 Chasing my sheepadoodle Goku around Patterson Park
- ☕ Exploring Baltimore's coffee scene
- 📚 Reading about systems design and operations
- 🥪 Hunting for Baltimore's best breakfast sandwich
- 🐉 Slaying dragons in World of Warcraft
Core Expertise
- • Enterprise account management & retention
- • Secure software supply chain enablement
- • Technical troubleshooting & diagnostics
- • Driving product adoption & customer outcomes
Tools & Platforms
SalesforceGainsightHubSpotGongPostmanSQLSplunkKubernetesJiraLinear
Specializations
- 💼 Enterprise account management & retention
- 🔐 Secure software supply chain enablement
- 🛠️ APIs, integrations & infrastructure troubleshooting
- 📊 Driving adoption & measurable customer outcomes
- 🤝 Executive alignment & stakeholder management
Let's Connect
Interested in discussing support operations, team leadership, or technical troubleshooting?