About David
Customer Support & Success Leader in Baltimore
Background
I'm a customer support and success leader based in Baltimore, MD. I specialize in building stronger teams, solving complex technical problems, and scaling global support organizations at high-growth startups.
My experience spans technical troubleshooting (APIs, logs, infrastructure), scalable operations system design, team mentoring & leadership, and high-stakes technical issue resolution.
When I'm Not Working
- 🐶 Chasing my sheepadoodle Goku around Patterson Park
- ☕ Exploring Baltimore's coffee scene
- 📚 Reading about systems design and operations
- 🥪 Hunting for Baltimore's best breakfast sandwich
- 🐉 Slaying dragons in World of Warcraft
Core Expertise
- • Customer Support & Success Leadership
- • Technical Troubleshooting
- • Team Building & Mentoring
- • Operations Systems Design
Tools & Platforms
SalesforceZendeskSplunkPostmanSQLKubernetesZapierJira
Specializations
- ⚙️ Support org scaling & efficiency
- 🚨 High-stakes technical issue resolution
- ✍️ Workflow automation & tooling
- 🔧 APIs, logs & infrastructure troubleshooting
- 👥 Cross-functional team leadership
Let's Connect
Interested in discussing support operations, team leadership, or technical troubleshooting?