Projects

This is a mix of tools, experiments, and systems I've built over time. Some directly from my work in Customer Success and Support, others from personal curiosity. I like building things that reduce friction, surface signal, or make people better at their jobs.

Support Playbooks

Comprehensive collection of customer support playbooks covering escalation procedures, troubleshooting workflows, and team management strategies. Designed to help support teams provide consistent, high-quality customer experiences while scaling efficiently.

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Customer Success Playbooks

Curated playbooks for customer success teams focused on onboarding, retention, expansion, and churn prevention strategies. Includes templates for customer health scoring, success metrics tracking, and proactive outreach workflows. Built from experience scaling customer success operations at high-growth startups.

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Zendesk Slackbot

Slack bot integration for managers to streamline 1-on-1 preparation with their team members. Pulls Zendesk ticket data, performance metrics, and team insights to help managers have more effective, data-driven conversations with their reports.

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k8s support lab

Hands-on Kubernetes troubleshooting labs for technical support engineers. Learn debugging skills through realistic scenarios: CrashLoopBackOff, DNS issues, and service connectivity.

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GitHub Portfolio

View my complete GitHub portfolio for more projects related to customer support operations, team management tools, and technical troubleshooting solutions built throughout my career in support leadership.

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Interested in Collaboration?

I'm always interested in discussing support operations, automation tools, and team efficiency projects.

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