David LarsenThoughts on work and whatever I find interesting.https://davidlarsen.me/How I Use AI to Show Up Better for Customershttps://davidlarsen.me/blog/ai-customer-success/https://davidlarsen.me/blog/ai-customer-success/Customer Success is a thinking role. AI helps with preparation, risk detection, and follow-through, but only when used deliberately. This is about using AI as a force multiplier for judgment.Sat, 17 Jan 2026 12:00:00 GMTThe guitar solos that live rent-free in my headhttps://davidlarsen.me/blog/guitar-solos-rent-free/https://davidlarsen.me/blog/guitar-solos-rent-free/A love letter to the moments where time slows, bends, and climbs an octave higher. Exploring iconic guitar solos from Pink Floyd's "Echoes" and Led Zeppelin's "Stairway to Heaven."Sun, 09 Nov 2025 12:00:00 GMTWhy I keep going back to La Cucharahttps://davidlarsen.me/blog/la-cuchara-baltimore-review/https://davidlarsen.me/blog/la-cuchara-baltimore-review/Years in, La Cuchara still delivers: sit at the bar, share small plates, chase the rotating gin & tonics, and watch a tight team run like clockwork.Wed, 13 Aug 2025 12:00:00 GMTOne-on-one autopilot: the Zendesk → Slack cheat sheethttps://davidlarsen.me/blog/zendesk-slack-cheat-sheet/https://davidlarsen.me/blog/zendesk-slack-cheat-sheet/A lightweight bot that checks Google Calendar for upcoming 1:1s, pulls a focused Zendesk snapshot for the attendee, and posts a compact summary to Slack so managers arrive prepped without extra work.Wed, 13 Aug 2025 12:00:00 GMTThoughts on leadershiphttps://davidlarsen.me/blog/thoughts-on-leadership/https://davidlarsen.me/blog/thoughts-on-leadership/TLDR: I try to make good work easier. Set the intent, raise the floor, and get out of the way. A deep dive into leader-leader thinking and practical approaches to engineering leadership.Mon, 11 Aug 2025 12:00:00 GMT